I appreciate you bringing this to our attention, @hooiling. Let me clarify the situation and help you recognize the official correspondence from QuickBooks.
The email you received suggests that your QuickBooks Payments account is no longer active. This could happen for several reasons, including missing required documents, account inactivity, or compliance-related issues.
Before taking any further steps, it's important to recognize that QuickBooks uses different email addresses to communicate with customers. Emails from Intuit will always come from an address with the domain name @intuit.com, including @e.intuit.com.
If you’ve confirmed that the email is valid, I recommend contacting our Live Support team to check the current status of your account and determine the reason for its closure.
- Click on the Help icon, then select the Search tab.
- Enter a keyword or brief description of your concern in the box.
- Hit Contact Us.
- Choose either Chat or Callback for help.
To ensure timely assistance, please check our support hours.
Please leave a Reply below if you have further questions. I'll be here to help.
