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Hey there Mary11,
Thanks for reaching out to us here. Being able to access your QuickBooks files is important. I would be happy to point you in the right direction for the best assistance.
In order to better assist you, we would need a bit more information. I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to see what might be happening. You can reach them by following the methods in this link.
If you have any other questions, feel free to reach out to us here.
What do you mean by "gone"? Did you upgrade your QB Desktop year version or else?
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here