Hi robbie2,
Thanks for reaching out in the Community! I'd be happy to provide some information on our biometric sign in feature.
I recommend that you try the following steps to resolve this issue:
1. Clear your browser’s cache and cookies.
2. Disable any browser extensions that may be interfering with the biometric sign-in feature.
3. Try using a different browser to see if the issue persists.
4. Check your QBO account settings again to make sure that the biometric sign-in feature is enabled.
If the issue persists, you would need to contact our support team outside of the Community site. They will be able to analyze and troubleshoot the issue with you. You can join them by following these steps:
Request a call back: Click Help > send the “support” message > select Join Us > click Join Us again > enter the details of your question and click Let's Talk > click Request a Call Back.
If you have any other questions, please feel free to reply.
