Why won't partial credit card refund work

Hi there, 

Thanks for joining us here. It's important you're able to navigate the program without running into issues. Rest assured, I'll be glad to steer you in the right direction. 

To get started, I trust that you're following the right steps for: Refunding a customer in QuickBooks.  In case you maybe experiencing  browser-related issues, I recommend clearing cache and cookies on your browser. Doing this helps with fixing most browser issues. You can do this by following the steps in this article: Clear Cache and Cookies. I encourage you to give this a try on your browser when you get a chance. 

Feel free to let me know what happens. I'll be here in case you have other questions. 

Yes, I have followed all those steps.

A few oddities for this transaction:

I have QB online in Canada.

Credit card details sections asks for postal code but client gave me Zip code.

Could this be the issue?

Also, invoice is in name of 1 person but credit card is in the name of another person.

Could this be the issue?

Thanks

Thank you for trying the steps above to troubleshoot the issue with your partial credit card refund. 

QuickBooks is a versatile program that helps you achieve your accounting goals. I'll be glad to share more info with you.

If you have a Canadian QuickBooks Online account, the credit card details section will ask for a postal code instead of a zip code. However, you can still enter the zip code provided by your client in the postal code field. This should not be an issue as long as the zip code is valid and matches the billing address on the credit card.

Regarding the name discrepancy between the invoice and the credit card, it is advisable to ensure that the billing address on the credit card matches the billing address on the invoice. If the billing address is different, the transaction may be declined by the credit card company.

I hope this helps! If you have any other questions, I'm here.