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I have Desktop Pro. I have both a CDN and US bank account. When i transfer funds from US to CDN (or the opposite) it shows up as the same amount in both accounts even though there is an exchange listed. This is a new problem, it didnt happen before.
Thanks for posting this duplicate entries on the register concern, jross76.
I'm here to share the help to resolve this unexpected in QuickBooks Desktop. Before we start, can you please confirm if this is also happening in a sample file? We need to check this to see if there's something wrong with the company file or the software itself.
To open a sample company file to print a test report:
If the sample file records the transactions correctly, go back to the original file and run the Verify and Rebuild Data. This will diagnose and identify any data issues that causes the report to show incorrect data.
Here's how to do that in QuickBooks:
Please visit us again for the updates after doing the suggested troubleshooting steps. I'll be right here if you need further assistance with the transactions in QuickBooks Desktop. Have a nice day!
I did the verify data procedure and it said there were no issues.
Hi jross76,
Thanks for getting back to us here. I'd be happy to provide more information so you're on the right track with your QuickBooks goals!
When recording the bank transfer, ensure that you're including the applicable exchange rate. QuickBooks will automatically record the exchange variant in the Exchange Gain/Loss account. In addition, when you run reports, they'll appear in your home currency but can be customized to display foreign currencies as well. Here's a helpful guide for customizing reports in QuickBooks Desktop.
Please don't hesitate to contact us if you require additional assistance. Your success is our number one priority and we'd love to help!
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