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Level 1

Bank Transfer

I have Desktop Pro. I have both a CDN and US bank account. When i transfer funds from US to CDN (or the opposite) it shows up as the same amount in both accounts even though there is an exchange listed. This is a new problem, it didnt happen before.


3 Comments 3

Bank Transfer

Thanks for posting this duplicate entries on the register concern, jross76.


I'm here to share the help to resolve this unexpected in QuickBooks Desktop. Before we start, can you please confirm if this is also happening in a sample file? We need to check this to see if there's something wrong with the company file or the software itself.


To open a sample company file to print a test report:


  1. You will see the No Company Open window.
  2. Select the drop down arrow beside Open a sample file.
  3. Choose Sample product-based business.


If the sample file records the transactions correctly, go back to the original file and run the  Verify and Rebuild Data. This will diagnose and identify any data issues that causes the report to show incorrect data.


Here's how to do that in QuickBooks:


  1. Go to the File menu then Utilities.
  2. Select Verify Data then wait until the diagnosis is done.
  3. If there are issues, proceed to rebuilding the company file.
  4. Tap File menu and Utilities again.
  5. Use Rebuild Data this time then click OK.
  6. Follow the onscreen steps to save a backup.


Please visit us again for the updates after doing the suggested troubleshooting steps. I'll be right here if you need further assistance with the transactions in QuickBooks Desktop. Have a nice day!

Level 1

Bank Transfer

I did the verify data procedure and it said there were no issues.


QuickBooks Team

Bank Transfer

Hi jross76,


Thanks for getting back to us here.  I'd be happy to provide more information so you're on the right track with your QuickBooks goals!


When recording the bank transfer, ensure that you're including the applicable exchange rate.  QuickBooks will automatically record the exchange variant in the Exchange Gain/Loss account.  In addition, when you run reports, they'll appear in your home currency but can be customized to display foreign currencies as well.  Here's a helpful guide for customizing reports in QuickBooks Desktop.


Please don't hesitate to contact us if you require additional assistance.  Your success is our number one priority and we'd love to help!


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