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cyndi15
Level 2

BMO Mastercard bank feed requests a Complete secure connection immediately following the re-connection. I can get the feed updated but not the credit card statement.

This is a constant issue.  The credit card feed need to have the secure connection done daily.
2 Comments 2
Alex M
QuickBooks Team

BMO Mastercard bank feed requests a Complete secure connection immediately following the re-connection. I can get the feed updated but not the credit card statement.

Hi there cyndi15,

 

Thank you for reaching out about your bank connection. QuickBooks Online is a great tool able to assist you in keeping track of your sales and expenses so you can see the profitability of your company. I can provide some information about bank connections.

 

Depending on the error message shown when the connection is interrupted, there may be some different steps to resolve the issue. Here's an article with steps to try for bank connection errors. There are steps that are able to help with all bank errors, as well as links for steps for specific error numbers shown in the error messages. They could help resolve the issue of it disconnecting as often as it has been.

 

If you have any other questions, or need further assistance, feel free to reach out here.

Steve Chase H
Level 1

BMO Mastercard bank feed requests a Complete secure connection immediately following the re-connection. I can get the feed updated but not the credit card statement.

Hi @cyndi15,

 

In that case, You Need to Contact QB Help Desk at [scam phone number removed].

 

Thanks 

Steve

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