Hi there,
QuickBooks Online allows you to easily connect your bank which helps you to seamlessly manage your transactions. I'll be glad to give you a hand with connecting your bank.
QuickBooks offers a powerful banking feature which helps you organize your transactions. Connecting your bank account has never simpler. I encourage you to check out this helpful article with more info on how to: Connect bank and credit card accounts to QuickBooks Online.
Based on what you've described, I trust that you've followed the right steps to connect your bank. For any issues with connecting your bank, I recommend checking out this great resource here:
Find your bank or credit card account when you connect to online banking.
The article has info on what to do when you can't connect your bank from the list in QuickBooks and other vital information..
I hope this info helps. In case you have other questions, feel free to contact our support team using this link here.