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lewyding-gmail-c
Level 1

Can't connect with rbc bank

 
6 Comments 6
Trish_T
QuickBooks Team

Can't connect with rbc bank

Hello lewyding-gmail-c,

 

Welcome to Community!  I can understand the impact, on your books, when you're unable to upload your transactions with RBC.  We are currently experiencing a disconnect with QuickBooks Online, for which our Development Team is working diligently to resolve the issue as soon as possible.  While the investigation is in progress, you can manually upload your transactions, to ensure your books remain accurate and up-to-date.  In addition, you can contact us here.  We would be happy to ensure you receive an email update when the connection has been restored.

 

Feel free to reach out with other questions.  We would be glad to help!

kvalentine8
Level 1

Can't connect with rbc bank

Is there any updates on this? It still doesn't work.

Trish_T
QuickBooks Team

Can't connect with rbc bank

Hi kvalentine8,

 

Thanks for joining us here.  I encourage you to contact our Customer Care team outside of Community, for further evaluation of your situation with RBC.  They will be able to escalate it for further investigation with our Development Team, and set you up for an email notification when it's been resolved.

 

If you have any other areas of concern, feel free to touch base with us again.  We would be happy to help!

icbmredrat
Level 1

Can't connect with rbc bank

Hello

 

This is the message I get when I try to categorize the transactions when I do a manual upload.

 

Something’s not quite right

Sorry, an unexpected error has occurred. Please try again.

 

I can't even see any transactions listed. I am with RBC and today is my first time using QBO. Same error occurs when I try to link my bank account with QBO. 

 

Please advise and thank you. 

 

 

4Gal
Level 10

Can't connect with rbc bank

You can use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) as a workaround.

https://www.moneythumb.com/?ref=110

 

Trish_T
QuickBooks Team

Can't connect with rbc bank

Hi icbmredrat,

 

Thanks for joining us here.  I encourage you to contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  With your consent, they can connect with you virtually and navigate you through the process, so you can complete your QuickBooks goals as soon as possible!

 

Let us know if you have any other questions.  We're here to help!

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