Hi there,
Thanks for joining the QuickBooks Community. I'd like to learn more about your experience with the app so I can steer you in the right direction.
I recommend uninstalling and reinstalling the app. This is a great way to troubleshoot issues that may be affecting the app. By reinstalling the app, this ensures you're on the latest version of the mobile app. Please give this a try and let me know what happens. I'll be one message away.