Hey there, nfr123.
Thanks for joining us here in the QuickBooks Community. I'd be happy to guide you in the right direction.
I feel you'd benefit more by reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of the methods listed here.
If you have any other questions, feel free to reach back out.
