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userinfo129
Level 1

Does anyone know how to fix the transaction updating? I cannot update my transactions for my checking account. I do it daily but today there is no option?

 
1 Comment 1
LollyNino_C
QuickBooks Team

Does anyone know how to fix the transaction updating? I cannot update my transactions for my checking account. I do it daily but today there is no option?

I know how this process takes time when you're unable to update bank transactions in QuickBooks Online (QBO). We'd want to ensure we get this sorted out, @userinfo129.

 

Before we proceed, are you referring to this area where the Update button should be located?

 

image (6) (1).png

 

If so, let's run some basic troubleshooting steps to determine why the Update button is missing. Open a private browser and go to the Banking page to check for the Update button. The private mode prevents the cache from being retained while the website is operational, which may cause issues. Here is a list of shortcut keys you can use to access private browsing:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Control + Option + P

 

If you're able to see the Update button, please clear your regular browser's cache to refresh the website's preferences. If the same issue occurs, we can consider using other supported browsers as alternatives.

 

However, if you meant something else, please provide any additional details or a screenshot of what you're experiencing. This will help me assist you more effectively.

 

In the meantime, you can retrieve transactions from your bank or credit cards and manually import them into QuickBooks Online (QBO). Follow the steps in this article: Manually upload transactions into QuickBooks Online. You can also refer to this article for the correct CSV format for uploading transactions.

 

The above steps should help you fix the issue you're having right now. If you need additional help with the Update button or other QuickBooks-related issues. I'm here to assist you with any concerns you may have.

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