Hi shehan-s-ahamed-,
Welcome to Community! Connecting your bank and credit card accounts to QuickBooks Self-Employed, is a valuable feature. It's important that you're able to add your HSBC account in a timely fashion. I'd be happy to help!
When you're unable to see your account in the list, copy and paste the bank's URL into the search field. You can also search by the issuing bank's name, located on the back of your card. In addition, some financial institutions have multiple bank names, or different types of accounts, but only release one website for connecting with QuickBooks. To try other versions of your bank that are listed, follow these steps;
1. Select Connect account
2. Enter the name of your bank and select it from the list
3. Click the link to go to your bank's website. This opens a new window.
4. Make sure you can access your account through this site, then see if you can view your account summary, account history, and account details without any errors.
5. If you can access everything, sign out of the bank's website
6. Go back and continue to add the account in QuickBooks
If you still can't connect, or your bank doesn't appear, follow these steps to request support for your bank;
1. Select the profile ⚙ icon, then Connect bank
2. Search for the name of your financial institution. If QuickBooks is unable to find your bank, you will get the message, "Hmm, we can’t find [name of the bank you entered] in our list of supported banks,"
3. Select Request support for your bank
4. Enter your bank's web address (URL) in the field provided and select Request.
Should you require additional assistance, please don't hesitate to contact us.
Feel free to reach back out with any other questions. We'd be glad to assist!
