Bank error 185 indicates that your bank or financial institution requires additional information to authenticate the connection, Niko. This involves a security question or a one-time passcode (OTP) you have to provide to make the connection successful.
To help you more effectively, could you please clarify what you meant when you said "no way to sent OPT"? Are you saying that you can receive an OTP, but have no option to enter it? Or have you already entered it but are unable to send it?
If you're having trouble sending OTP, let's perform troubleshooting steps on your mobile app by clearing the app's cache to help resolve the issue. Here's how:
For Android:
- Go to Menu, then click More Options.
- Tap Settings, then Refresh Data.
- Click YES to confirm.
For iOS:
- Go to Settings, then click General.
- Choose iPhone Storage, then tap the QuickBooks Online app.
- Click Offload App.
This will free up the storage without deleting your app's documents and data.
If you still do not see the security question, try signing in with a web browser to troubleshoot banking error 185. You may need to use a different browser or disable your pop-up blocker.
Additionally, consider contacting TD Bank's customer support to verify if there are any known issues with their OTP system or specific restrictions (like international texting barriers) that might prevent the OTP from being sent.
In the meantime, you can manually upload your transactions in QBO to keep your financial records updated. This will allow you to accurately track your finances and ensure all entries are recorded, helping to prevent any backlog when the bank connection issue is resolved.
Furthermore, you can refer to this article for more information on what to do when getting an error 185: What to do if you get a bank error or can't download transactions in QuickBooks Online. This will help you better understand why you are getting errors in QuickBooks.
Let me know if you need anything else besides entering your bank information. I'm always here in the Community to support you.