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gg-podiumscanada
Level 1

Hi. Why am I having many issues with my Bank connections? Shouldn’t the link betweek QB and our bank be live?

 
2 Comments 2
Fiat Lux - ASIA
Level 15

Hi. Why am I having many issues with my Bank connections? Shouldn’t the link betweek QB and our bank be live?

Try opening your QBO account on any private/incognito browser.

Trish_T
QuickBooks Team

Hi. Why am I having many issues with my Bank connections? Shouldn’t the link betweek QB and our bank be live?

Hi gg-podiumscanada,

 

Thanks for reaching out here.  There are times when the connection between QuickBooks Online and your financial institution may not be available.  If you've cleared cache on your browser and tried other browsers, with the same result, I recommend contacting us.  Our Customer Care team will work with you directly to connect your bank to QuickBooks Online.  They'll also be able to escalate the issue to our Development Team for further investigation, if necessary.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If you have other questions or concerns, feel free to reach out again.  We're here for you!
 

 

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