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matla-cs13-gmail
Level 1

How can I fix a hold deposit?it is my first deposited it is been on hold for 4 days.I have not received any email.

 
1 Comment 1
Trish_T
QuickBooks Team

How can I fix a hold deposit?it is my first deposited it is been on hold for 4 days.I have not received any email.

Hello matla-cs13-gmai,

 

It's a pleasure to see you in Community.  Welcome!  QuickBooks Online Payments is a great way to allow your customers to pay their account upon receipt. I would be happy to provide some insight here!

 

When QuickBooks processes customer payments, the first payment may take a bit longer while we set up your accounts. However, once your accounts are setup, customer payments will process much faster, typically within 2-3 business days.  Here's a valuable guide about deposit times for QuickBooks Payments.  In addition, you can use the QuickBooks Digital Assistant to check the payment status.

 

Should you require additional assistance, please don't hesitate to contact us outside of Community.  We would enjoy the opportunity to work with you personally, and ensure your funds are received without delay!

 

Feel free to reach back out with any other questions. We would be glad to help!

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