Hey there, derek39.
Thanks for reaching out to the Community for support. I'd be happy to help!
The best way to make sure you've got the correct bank connected to your account would be to head to your bank/credit card website, and copy the URL. Next, sign into your QuickBooks Online account, head to the "Banking" tab, click on "Link account" and paste your banks URL in the search bar. If your bank is on the list of accepted banks it will pop up. If not, you can chose to request that your bank be added to the list by following the steps on the screen.
If you have any other questions, feel free to reach back out here.
