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Hi bill179,
It's nice to see you in Community. Welcome! Reconciling your accounts in QuickBooks Online ensures your books are balanced. When an error has taken place, there are a couple of options to help you get back on track with your work. I would be happy to assist!
It's important to note that any changes after reconciling an account, can have a negative impact on your books. For this reason, we recommend reaching out to an accounting professional, when it's necessary to undo a reconciliation. When necessary, you can unreconcile an individual transaction, but in your situation, this is not advised. Although it will provide the option to reconcile the account and ensure the start and end dates match your bank statement, it could affect other areas of your books. Speaking to your accountant is the best course of action at this time.
If you have any other questions, please don't hesitate to reach back out. We would be glad to help!
This response is lame. Most bookkeepers are adequately skilled to understand when a date entry error has occurred during the bank rec process. "Reaching out to an accounting professional" is expensive, time consuming and unnecessary when this simple error happens. Adjust the settings QBO developers - a Primary Admin user should have the ability to delete a bank rec that had a small error like this.
Yes, so lame.
I had to find an accountant and ended up paying them to examine the account. It cost me nearly a year's subscription cost.
Why the primary admin can't correct a simple typo on a reconciliation without contracting outside professions is stupid and infuriating.
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