I am having a problem with reconciling. It is a programming issue that QB is aware of. It has been 8 weeks. I am looking to see who else is affected by this.

Hello there, 

Thanks for reaching out again. Rest assured, our engineers are working diligently to get you on track with your reconciliation. Your time is valuable and I appreciate your patience with this. Let me know if you need anything, I'll be here in case you have other questions.

Is there an update?  2 weeks has now passed since your last response.  We still are unable to reconcile any of our accounts.  Our year end has come and gone and we must reconcile our accounts in order to close our books.  This issue is now 3 months old.  I highly doubt this is high priority for you if it has not been resolved within 3 months.  I have requested a credit/refund from QB in light of the fact that they are not delivering the product that they claim to.  Please tell me what other programs are available that we can utilize our data from QBO.  We simply cannot continue to pay for a product that is not functioning properly. 

When you go to a restaurant and have a bad meal they either prepare a new one or give it to you for free. 

When you rent a car and it does not start - they give you a new car or they don't charge you and you go somewhere else.

Get the drift?

Hi there. Glad to hear from you again. I see that our engineers are still working on this. I appreciate the time you've invested so far as we're working diligently to get you up and running so you can work on your reconciliations. You've been a valuable part of the QuickBooks family and I'd be sad to see you leave. Our engineers can send you email updates directly regarding the status of the issue. In order to get these emails, you'll have to contact our support team and request to get added to the list. This saves you time as you'll be getting updates directly from the team that's working on this. Let me know if you have other questions, I'm here to help. 

Hi there. Glad to hear from you again. I see that our engineers are still working on this. I appreciate the time you've invested so far as we're working diligently to get you up and running so you can work on your reconciliations.

3 months!!!!  Are you saying that your engineers are working diligently for 3 months and they still cannot resolve the problem?  What does that say about your engineers?  If it took my staff 3 months to resolve an issue I would be looking at the real problem which appears to be a staffing issue!!!!!!!!!!!!!!  There is no problem that should take 3 months to resolve.  Pathetic response yet again.

You've been a valuable part of the QuickBooks family and I'd be sad to see you leave.

Family?  This is how you treat family?   You must be kidding with these ridiculous lines.

Our engineers can send you email updates directly regarding the status of the issue. In order to get these emails, you'll have to contact our support team and request to get added to the list.

Are you drunk?  I have spoken to your support team more times than I can count.  I was told that I was added to the list months ago and I still have not received a single email from your engineers.  Stop with the rhetoric you are embarrassing yourself.

This saves you time as you'll be getting updates directly from the team that's working on this. Let me know if you have other questions, I'm here to help. 

If you are here to help then make sure I am in fact on the list.  Make sure that your engineers are actually working on this issue because I simply don't believe it. 

Still working diligently?  Must be a very complex problem to take this long for a complete engineering team.  Any idea when we will actually be able to use the program that we are paying for?

Hi there. I see you've also posted another question related to this issue. I appreciate your patience as our engineers are still working on fixing this. There isn't an estimated time-frame for a fix yet, however, our engineers will send you an email when the issue is fixed or when there's a major update related to the investigation. Feel free to ask questions, I'm here to assist.