You can contact your Financial Institution (FI) provider, Drsteven.
Since you mentioned that you are no longer receiving text messages from Scotiabank, I recommend reaching out directly to your FI to know why this is happening and to address this matter as soon as possible.
You can utilize these helpful resources to guide you on managing your bank transactions in QuickBooks Online:
Do you need further assistance updating your bank transactions in QuickBooks Online, Dr. Steven? If so, please revisit this thread and leave a reply below. The Community team and I are here to support you.