We recognized the troubleshooting steps you've performed to resolve the bank feed matter you're currently facing, Sjoaquin. Let's execute other methods and consult our live support team if the issue persists.
Begin by using incognito mode or a private browser when uploading your bank transactions to your QuickBooks Online (QBO) account. You can also try utilizing other supported browsers besides the one operating. Below are keyboard shortcuts you can use:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
However, I recommend contacting our live support team if the issue persists after using another browser. They have secured tools to access your account and provide real-time assistance to resolve this matter.
Here's how to reach them:
- Sign in to your QBO account.
- Click on Help (?) at the upper right corner of your screen.
- Tap on Search, then select Contact Us.
- Select a topic to connect with the right expert.
- Choose how to contact our QB support team.
- Via a Callback, where they’ll save you a spot and call you back.
- Via Chat, start a chat with our support.
Know that our live support hours vary on your subscription plan. You can refer to this article for a detailed list of when to contact them: Get help with QuickBooks products and services.
Once your transactions are ready, you can start categorizing them to maintain organized financial records.
Mention my name in your reply if you require additional assistance uploading your QBO transactions. I'm just a notification bell away. Keep safe!
