Hi TaxDetective,
Connecting your bank and credit card accounts to QuickBooks Online is a great way to automatically update your transactions, so your accounts remain balanced. When there is a disconnect, it can be rather concerning and have a negative impact on your day. I would be happy to help!
If you haven't done so already, I suggest accessing your QuickBooks Online account using a private browser/incognito. I also recommend clearing cache on your browser, to help improve system performance and web page loading times, or try another browser such as Firefox, Google Chrome, Edge, or Safari.
If you experience the same outcome, please contact us outside of Community. We'd be happy to look into your situation in more depth, and escalate it for further investigation if necessary.
Should you have other questions or concerns, feel free to reach back out. We would be glad to assist!
