Hello there, Hilda.
Yes, it is possible that payroll cheque transactions don't show a match during categorization. This typically occurs for one of the following reasons:
First, the payroll cheque may have been recorded under the wrong bank account in QBO. QuickBooks matches transactions based on the associated bank account. If the payroll cheque is recorded under a different bank account from where the transaction appears in the bank feed, it won't display a match.
To resolve this, verify the bank account:
- Go to the Pay cheque List by selecting Payroll> Employees.
- Find the pay cheque and confirm it's posted under the same account as the bank feed transaction.
- If the payroll cheque is posted to the wrong bank account, update the mapping by navigating to the Gear icon> Payroll Settings> Chart of Accounts, and ensure wages, taxes, and deductions are mapped correctly.
If the pay cheque is under the wrong account, use a Journal Entry to transfer the pay cheque amount to the correct bank account. Please note that creating a JE will impact your financial records. I recommend consulting an accountant for guidance.
Second, since QuickBooks does not automatically detect a match, you can manually match the payroll cheque.
- Go to the Banking tab and select your connected bank account.
- Open the payroll transaction in the For Review section.
- Click on the transaction to expand its details, and then select Find Match.
- Review the transactions to locate the matching pay cheque.
- Select the pay cheque transaction that matches the bank feed entry, and click Save to confirm.
Lastly, if you're unable to locate the matching pay cheque, it's possible that the pay cheque wasn't recorded correctly in QuickBooks. To fix this, you'll need to verify the date and confirm the amount matches the bank transactions.
If you have further concerns, please don't hesitate to reply here. We're here to support you every step of the way.
