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geometrydesign1
Level 1

My banking connection stopped working, with no changes to the account and now won't let me reconnect. How to fix this?

 
2 Comments 2
Fiat Lux - ASIA
Level 15

My banking connection stopped working, with no changes to the account and now won't let me reconnect. How to fix this?

Try opening your QBO account on any private/incognito browser.

Trish_T
QuickBooks Team

My banking connection stopped working, with no changes to the account and now won't let me reconnect. How to fix this?

Hi geometrydesign1,

 

Thanks for reaching out here.  Having the ability to automatically upload your transactions to QuickBooks Online can be a time saver.  However, when you're unable to connect your account, it affects your daily bookkeeping tasks.  In order to get back to business as soon as possible, I suggest contacting us outside of Community, so we can look further into your situation from our end and escalate it for further investigation if needed.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If you have any other questions or concerns, please don't hesitate to reach out again.  We'd be happy to help!
 

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