Hello, sjlafreniere.
Thanks for taking the time to join us here in the Community. I'd be happy to provide some information.
Sometimes browsing data accumulates and prevents the software from doing what it's supposed to do. I recommend trying these troubleshooting steps to see if it helps resolve the issue.
1. In the app, try to refresh data.
2. Restart or try another device
3. You can try uninstalling and reinstalling the QuickBooks Online app.
If the problem persists after trying the steps above, I recommend contacting the support team outside of the community. They have the appropriate tools to escalate the situation if they deem it necessary. You can contact them by following these steps:
Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback.
If you have any further questions, please feel free to contact us here.
