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Karen K1
Level 2

How do I stop the reconciliation screen from bouncing to the top of the page every time I change an entry?

 
1 Comment 1
JamesM
QuickBooks Team

How do I stop the reconciliation screen from bouncing to the top of the page every time I change an entry?

Hi there, 

 

Glad to hear from you again. It's not fun having to deal with a screen which bounces every time you make a change on a transaction. Rest assured, I'd be happy to help get you back on track. 

 

QuickBooks is designed to make your accounting easier. What you've described is a caveat that I'd like to help get rid of. First, I'd like to start off by doing some troubleshooting to determine if this isn't a browser related issue. When was the last time you cleared cache and cookies on your browser? Doing this will help fix most issues the site may be having. Here's an article which shows you how to do that: How to clear Cache and Cookies. Let me know what happens after you clear cache and cookies. 

 

If you're still having issues, I recommend contacting our support team using this link. One of our agents will be glad to take a look at your account and give you a hand with adjusting the invoice. 

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