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Level 1

Reverse a Credit Card Payment entry

I have recorded a payment made to our credit card account twice.  I manually entered the details of the payment I made to our credit card account - then reconciled the Credit Card account and recorded the payment again.  How do I reverse the manual entry I made? because now the account is showing a credit for the amount of the payment.  I am using Quickbooks Desktop pro.   Thank you for the help

1 Comment 1
QuickBooks Team

Reverse a Credit Card Payment entry

Hey there CVWMA,


Thanks for reaching out to us here. Getting you the support you need is important. I would be happy to point you in the right direction for the best assistance possible.


In order to better assist you, I recommend reaching out to the support team outside of the Community, as we may need a bit more information from you. They'll be able to verify your account details in a secure setting, as well as view your screen and guide you to your QuickBooks goals. You can reach them by following the method in this link.


If you have any other questions, feel free to reach out here. 

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