cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
va3iaw-gmail-com
Level 1

Some of my imported bank transactions do not appear in "For Review" nor "Categorized". However, during reconciliation, they appear. Why is that?

During reconciliation, I can select them to complete the reconciliation, but I don't understand why they are missing from the imported transactions and suddenly appear during reconciliation.
2 Comments 2
JamesM4
QuickBooks Team

Some of my imported bank transactions do not appear in "For Review" nor "Categorized". However, during reconciliation, they appear. Why is that?

Hi there,

 

Thanks for connecting with us here in the Community. Your banking is a crucial part of your business and  it's important you're able to use the program without running into issues.  I'll be glad to steer you in the right direction with this. 

 

I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

va3iaw-gmail-com
Level 1

Some of my imported bank transactions do not appear in "For Review" nor "Categorized". However, during reconciliation, they appear. Why is that?

This problem has not happened since I started using "Private Browsing" in Firefox.

Need to get in touch?

Contact us