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angela36
Level 1

Transactions are attaching to the wrong bank account on my banking page. I do not want to press 'add' as they will come out of the wrong account.

 
3 Comments 3
JamesM
QuickBooks Team

Transactions are attaching to the wrong bank account on my banking page. I do not want to press 'add' as they will come out of the wrong account.

Hi there, 

 

Thanks for reaching out to the Community. I can see how a wrong bank account can slow down your progress when adding transactions. Rest assured, I'd be glad to help untangle this situation. 

 

Based on what you've described, I gather that the wrong bank account was connected and to fix this, you'll need to delete it. Here's how: 

 

1. Click the Gear icon in the top right corner.

2. Select Chart of Accounts.

3. Locate the account to delete in the list.

4. Select Delete from the Action drop-down.

5. Confirm that you'd like to delete the account.

 

To delete the bank from the banking page, check out this helpful article here: Disconnect or delete an account connected to online banking. In case you need to connect the correct account after, here's how: Connect bank and credit card accounts to QuickBooks Online.

 

Give this a try and if you're having issues, I recommend contacting our support team using this link.

 

Lucy1011
Level 1

Transactions are attaching to the wrong bank account on my banking page. I do not want to press 'add' as they will come out of the wrong account.

Hi,

 

We made one VISA credit card recently, so I'm trying to link with our bank account. 

 

Whenever the VISA card linked with its bank account, in the Banking tab, I can see it's connected with our USD account, I have no idea why, even though the USD account is already linked with its account in QBO.

 

I unlinked both accounts, the Credit card account and USD account in QBO, and linked them again, but still both accounts are connected with the USD account in RBC. Thus, there are a bunch of transactions duplicated.

 

Do you know why it's happening? 

 

I unlinked and linked it again and again, but it doesn't work and even I am not sure it's QBO's problem or RBC express's problem.

 

Please help me.

 

 

Trish_T
QuickBooks Team

Transactions are attaching to the wrong bank account on my banking page. I do not want to press 'add' as they will come out of the wrong account.

Hi Lucy1011,

 

Thanks for joining us here.  Welcome!  Your banking is a vital part of your books and it's important that you're able to connect your accounts in QuickBooks online.  I suggest contacting us outside of Community so we can work with you directly and ensure you're back to business as soon as possible.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Feel free to reach out any time you have questions.  We'd love to help!

 

 

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