uploading older statements, when I get to the connect an account screen, my account is already green ticked. The Green oval is greyed out and I can only hit skip for now.

Try opening your QBO account on any private/incognito browser.

Hi, @goingoptical. The greyed-out green oval on the connect an account screen shows that your bank account is already linked to QuickBooks Online (QBO).

The system will automatically upload your old statements. Different banks allow uploads from the last 30 to 90 days and may even allow up to a year.  

Please check with your specific bank for more detailed information on the duration of statement uploads.

If you need statements from a period earlier than what is uploaded automatically, you may have the option to manually import older transactions using a file download from your bank. Typically, in formats like CSV, QBO, or QFX.

You can import these files into QuickBooks Online (QBO) by:

1. To navigate to the Transaction section, click on it from the left side of the screen.
2. Then, select Bank Transactions.
3.  Within the Link Account area, click on Upload from file to proceed.

I'll be adding these articles to help you review your transactions and reconcile your accounts:

• Categorize online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

We'll be more than willing to help with inquiries about importing statements in QuickBooks Online. Kindly inform through the Reply button below or post directly on the Community page to create another thread.

I would like to suggest Intuit add a QB Desktop feature to import bank transactions from CSV files.  This feature is available on QB Online.  Intuit should add this feature into QB Desktop.  

Moving to QB Online is not an option for me as it is not suitable.

We appreciate your feedback, as it enables us to refine and customize QuickBooks Desktop to better serve users like you, @CC1701. I suggest forwarding your feature recommendation to our Product Development Team for review and potential consideration. Let me walk you through the steps so you can send one:

Here's how:

1. Locate the Help option.
2. Click the Send Feedback Online option.
3. Select the Product Suggestion option. A pop-up window displays.
4. Enter your feedback suggestion.
5. Select the Send Feedback button.

For more details on providing feedback to make the program better, please check this article: Give feedback on QuickBooks products and services.

I also included an article if you want to download a file (.QBO) with your company's transaction from your bank or credit card, then import that file to QuickBooks: How to connect with Web Connect (.QBO) files.

Feel free to utilize the Reply button below, @CC1701, if you have additional queries about importing transactions in QuickBooks Desktop. The Community is always here to provide you with prompt responses.