Why does the "Start Reconciling" command not work?

dfedorchuk-fa-la · ‎February 17, 2024

I am trying to reconcile my account. I hit the "Start Reconciling" button, but nothing happens. It does not take me to the next screen.

Amanda-B · ‎February 20, 2024

Good morning, dfedorchuk-fa-la.

Thanks for joining us here in the Community. I'd be happy to help.

Before we start, can you tell me if you get the same result when you try using a private browser (incognito)?

I'll be on standby.

View solution in original post

Amanda-B · ‎February 20, 2024

Good morning, dfedorchuk-fa-la.

Thanks for joining us here in the Community. I'd be happy to help.

Before we start, can you tell me if you get the same result when you try using a private browser (incognito)?

I'll be on standby.

dfedorchuk-fa-la · ‎February 20, 2024

Thank you very much! That worked! Why does working in incognito mode make it function?

Amanda-B · ‎February 20, 2024

Thanks for reaching back out to me here, dfedorchuk-fa-la.

Im happy to see that you were able to click on reconcile in a private browser. Sometimes browsing data accumulates and prevents the software from doing what it is supposed to do. I recommend clearing your cache and cookies on your main browser. This usually resolves browsing data issues.

Let me know if this works!

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Why does the "Start Reconciling" command not work?