Hello phyllis21,
Thanks for reaching out to us here. I'll be glad to share more info so you're on the right track. Based on what you've described, it's important to note that the program is designed to request for a password at certain stages in order to enhance the security measures on your account. However, in case you suspect this is abnormal behaviour, I recommend clearing cache and cookies on your browser. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies.
You're welcome to ask other questions. I'm here to steer you in the right direction.
