I've uploaded the most recent bank transactions and QBO is correct and reconciled but the "bank balance" is not updating om the banking screen?

Hi amartin1:

When looking at the banking screen, there are two figures that should appear for each account:

'Bank Balance': this is the balance of your account as reported by your financial institution and should jive with what it says when you log into your bank account from the bank website.

'In QuickBooks': this is the balance of your account as reported by Quickbooks based on the transactions you've posted there.  This can sometimes be out of sync if you've performed journal entries ahead of anticipated transactions.

For example, I have some transactions that happen on a regular basis and are always the same amount, so I have scheduled them to be posted in Quickbooks so that when the bank integration catches up 2-3 business days later, I can just hit the match button instead of doing the journal entry over and over.

If the 'Bank Balance' figure doesn't match with your bank website, this may be an integration problem and may warrant a call to support, after the usual troubleshooting steps (logging out and back in, hitting the Update button again making sure there are no errors, etc.)

Hope this helps!

Thanks.  My issue is the last one - the bank balance on QBO doesn't match the bank balance at RBC.  I've updated, refreshed, logged in and out.

It seems to have stuck on the balance as at March 31st for some unknown reason.

Yeah, that's definitely worth a call to QBO support then; they'll have a better idea of why the integration isn't pulling the right bank balance but is pulling the transactions.

From QBO if you go to Help -> Contact Us button (down on the bottom) type in a description of your problem, they usually call you back in under 5 minutes (I call them quite a bit for weird stuff like this).