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Level 2

Undoing a reconciliation appears to delete attached statements. Would have been nice for QBO to put that on its list of effects. Does anyone know they can be retrieved?

 
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Highlighted
Level 6

Undoing a reconciliation appears to delete attached statements. Would have been nice for QBO to put that on its list of effects. Does anyone know they can be retrieved?

Hey gmarko,

 

It's great to see you taking full advantage of the statement fetching feature to streamline your reconciliations. Downloaded statements are automatically attached directly to the reconciliation, so you'll always have a copy to compare to. Supported institutions will provide you with a View statement option to automatically attach a PDF copy, but we can easily attach this manually as well. I'll be happy to guide you through this.

 

Undoing a reconciliation deletes the report from the history by account. Downloaded bank statements are saved as attachments to your reconciliation, so they're part of the deleted report. You can fetch these by clicking View statements from the Reconcile menu. If you aren't receiving this option, it's just a few simple steps to manually attach a file to your new reconciliation:

  1. On the Reconcile page, select a bank account from the Account drop-down menu. If the bank isn't supported yet, you'll see the message "Statements can't be imported for this account."
  2. Select Start reconciliation or Resume reconciliation.
  3. Finish the reconciliation like you normally would. Then, select Finish now.
  4. You'll see a message that you reconciled the account. To add the bank statement manually, select Attach statement

Check out this great article for more info on this feature: Open bank statements from the reconcile page 

 

I'm here for you. Don't hesitate to reach out if you have any more feedback or questions.

Highlighted
Level 2

Undoing a reconciliation appears to delete attached statements. Would have been nice for QBO to put that on its list of effects. Does anyone know they can be retrieved?

Hi AndreB:

 

Thanks for the reply. I think the morale of the story was they get deleted and as I said it should be on the checklist of outcomes before you commit to "undoing". The bookkeeper had upload the statements, it wasn't a bank feed, and as-a-result QBO had no recourse to go fetch them. They were not held anywhere else that you had listed.  As the bookkeeper has to redo the reconcilations it was not significant amount of effort to re-attach them.

 

Lesson learned for next time. 

 

Greg.