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debbiepieterse
Level 1

Anyone else had to totally disconnect their online banking due to QB continually pinging your bank in the wee hours, leading them to think you're hacked?

 
1 Comment 1
Trish_T
QuickBooks Team

Anyone else had to totally disconnect their online banking due to QB continually pinging your bank in the wee hours, leading them to think you're hacked?

Hi debbiepieterse,

 

Thanks for reaching out to us here.  I can understand your concern with the notifications being received, when your transactions are updated in QuickBooks Online.  I would be happy to provide some insight here!

 

QuickBooks Online requires multi-factor authentication for security.   You'll be asked to verify your identity to ensure secure access to your account.  When you connect your accounts, they're typically updated around 10 pm PT.  However, if the QuickBooks Online server is unable to obtain updated information for a particular online account, it attempts the update up to five additional times over the next five hours.

 

Please feel free to submit a suggestion to our Development team, if you would like changes made to this feature.  Go to your Settings Settings gear icon., then Feedback.  Enter your comments or product suggestions, then select Next to submit feedback.

 

Feel free to reach back out with any other questions.  We would be glad to help!

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