Can anyone help with linking CWB digital to qbo? Ours can't update since CWB went digital

Hey there annemarie-mackle,

Welcome to the QuickBooks Community! Thanks for reaching out to us here. Being able to connect your bank without running into any issues is important. I would be happy to provide some information.
 

It may be browsing data on your system that is preventing the software from doing what it is supposed to do. Here are some steps to resolve issues that are caused by browsing data:
 

• Clear your browser cache if you're using a browser
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device
• Uninstall the QuickBooks Online App, and re install it.

If you're still unable to connect your account, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. They also have the necessary tools to create a ticket to get the issue resolved if they see fit. You can reach them by following one of these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

If you have any other questions, feel free to reach out here.

@annemarie-mackle 

Try opening your QBO account on any private/incognito browser.

Canadian Western Bank switched us over to cwb.digital at the beginning of March and we still can't connect.  Neither CWB or QB support has been able to give a timeline for when we can expect this to be resolved and just tell us to upload transactions manually.  It's pretty frustrating and inconvenient to be honest...

Hi KeMills,

Thanks for joining us here.  Canadian Western Bank has recently made some changes, including the URL.  I recommend copying the URL and then paste it into QuickBooks Online, to link your account.  Please contact us if the issue persists.  We'd be happy to work with you directly and escalate this for further investigation with our Development Team.

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.

Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Let us know if this helps.  We're here for you!

@KeMills 

Use MT Online or one of the converter tools (e.g csv2qbo) as a workaround.

https://www.moneythumb.com/?ref=110