Once a direct deposit has been submitted, it cannot be deleted, Matt. If the direct deposit date for payroll is incorrect and the checks have already been processed, I recommend reaching out to our Live Support team.
They have the expertise to assist you with the necessary corrections efficiently. Here’s how you can reach out to them:
- Navigate to the Help panel tab.
- Select the Contact Us section.
- In the What can we help you with, enter your concern such as deleting the submitted direct dep then Select Continue.
- Scroll down, and you can choose a chat or Callback.
Please refer to this article to check their support hours: Get help with QuickBooks products and services.
Also, QuickBooks Online offers several payroll reports that you can pull up to access your business and employee information. To get started, see our Payroll reports overview.
If you need other questions about QuickBooks Online Payroll, feel free to reach us.
