Hi ajlapierre,
Welcome to the Community! It's great that you're using QuickBooks Online Payroll to manage all aspects of your business in one accounting software. It's crucial that you're able to accurately track and remit your WSIB, and I want to ensure that you're able to resolve this quickly.
To adjust your WSIB balance to account for that employee's income, you can use the prior tax payment function. Here's how to do this:
- Navigate to the Taxes section from the left hand menu, then select the Payroll Tax tab.
- Click on enter prior tax history, then select the Add payment button.
- Select WSIB from the Tax Type dropdown menu.
- Select the appropriate date range, then enter the amount you want to adjust the total by.
- Once you're finished, click OK.
Your WSIB balance will then be adjusted to account for the employee's income last quarter. If you feel unsure about doing this process on your own, feel free to reach out to our support team outside of the Community so that we can help walk you through it. Here are your options for connecting with us:
Phone: Call 1-855-253-1536 from Monday to Friday from 9 a.m. to 8 p.m. EST.
Schedule a Callback or Chat: Click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
Social Media: Facebook, Twitter, and Instagram.
If there's anything else I can assist with please let me know!
