Cannot specify bank account for Payroll Tax payment other than default

Hi jeremywww,

I'm glad to see you reaching out here.  Welcome back!  QuickBooks Online Payroll has the versatility you need to ensure you meet all of your bookkeeping goals.  I'll be happy to provide some insight here to ensure you're on track with your work.

To ensure your payroll tax payment is applied to the correct account, it's always best to consult with your accountant.  If you don't have one, we can help you locate a ProAdvisor in your local area.  

Here's a helpful article for your reference, to assist with payroll preferences in QuickBooks Online.

Please feel free to reach back out with any other questions.  We'd be glad to assist!

This does not address my concern. What I am describing is a software limitation, not an accounting problem.

Hi jeremywww,

One of the many benefits of QuickBooks Online is having the option to expand your chart of accounts as needed to complete your tasks.  When you select the option to get started with Payroll, all associated accounts are automatically created.  However, you can add additional accounts to ensure your payroll tax payments are accurately recorded based on your preference.  Once you've created the account, you'll see it in the dropdown menu for your payroll tax payment.  

If you require additional assistance, please feel free to contact us.  It would be our pleasure to work with you in real time and ensure you're able to submit your payroll remittance with confidence. 

We're here if you have any other questions.

I will try one of the support methods when I have time. Just to be clear, though, my issue is that selecting a bank account on that Approve Payments screen does not work for me. The account I want to use appears in the dropdown menu, but no matter what account I select, the payment is always recorded as being made from the chequing account set on the Accounting Preferences page. I think this is a bug.

Thank you for getting back, @jeremywww. Let me share with you some additional insights about your concern when recording payroll tax payments in QuickBooks Online (QBO).
 

Usually, the system allows you to select a new account from the Approve Payment section given that you have another bank account set up from your Chart of Accounts. I'm adding these screenshots as your visual reference.

For now, I recommend creating a new bank account to narrow down the result.

1. Click on Accounting at the left pane, then tap on Chart of accounts.
2. Select the New button to set up a new account.
3. Fill in the details.
4. Hit on Save and Close.

You can also open this link for more tips about adding accounts to QuickBooks: Add an account to your chart of accounts in QuickBooks Online.

Once done, go back to the Approve Payments page, then update the account from there.

In case you're getting the same result, I suggest replicating the steps through a private window. An unexpected behaviour like this may be affected by the stocked cache on the browser you're using. 

You can use either of these keyboard shortcuts to save you time:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

If it works fine, go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the result.

Once settled you're now ready to process payments using the desired account. 

Additionally, QuickBooks offers the electronic option when processing your taxes and forms. To learn more about this, check out this link: Pay and file payroll taxes online.

If you have follow-up questions while configuring your accounts for your payroll transactions. Let me know by adding a comment below. I'm more than happy to provide additional assistance. Wishing you a good one!