Thank you for getting back, @jeremywww. Let me share with you some additional insights about your concern when recording payroll tax payments in QuickBooks Online (QBO).
Usually, the system allows you to select a new account from the Approve Payment section given that you have another bank account set up from your Chart of Accounts. I'm adding these screenshots as your visual reference.
For now, I recommend creating a new bank account to narrow down the result.
- Click on Accounting at the left pane, then tap on Chart of accounts.
- Select the New button to set up a new account.
- Fill in the details.
- Hit on Save and Close.
You can also open this link for more tips about adding accounts to QuickBooks: Add an account to your chart of accounts in QuickBooks Online.
Once done, go back to the Approve Payments page, then update the account from there.
In case you're getting the same result, I suggest replicating the steps through a private window. An unexpected behaviour like this may be affected by the stocked cache on the browser you're using.
You can use either of these keyboard shortcuts to save you time:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
If it works fine, go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the result.
Once settled you're now ready to process payments using the desired account.
Additionally, QuickBooks offers the electronic option when processing your taxes and forms. To learn more about this, check out this link: Pay and file payroll taxes online.
If you have follow-up questions while configuring your accounts for your payroll transactions. Let me know by adding a comment below. I'm more than happy to provide additional assistance. Wishing you a good one!