Customer shows balance owing on account. Sold her condo and no longer owes this money. How do I adjust her account to show no balance owing?

Hi annerichardharri,

Making sure your accounts are correct is the key to good bookkeeping. I can help point you in the right direction on how to get this resolved.

QuickBooks Online makes it easy to adjust accounts to help you save time and correct your books. In this situation I recommend reaching out to an accountant as you stated this was for a condo sale and there may be mortgage considerations or other such types of loans that they are specifically trained to look for and know how to enter. If you don't have an accountant no worries, we have your back. In your QuickBooks Online account you can go to My Accountant>Find a pro to help to find one in your area.

Once the accountant lets you know what accounts to use and how to make the correction let us know and we'll be happy to help you with the steps to make the changes.

Have a great one!

Hi Anne

Was the debt forgiven as part of the sale, included in the sale transaction?  What facilitated her no longer owing the money?

her debt was her monthly condo fees.  When she sold her unit the new owner assumes the monthly payments. I have logged the new owner as a new customer.   I do not want to leave the old owner's account with a balance owing as it will show on my Accounts Recievable and it is no longer a recievable. 

Oh, okay - so did you have a recurring transaction setup to invoice the customer?  I think it should be as simple as changing the customer on the outstanding invoices to assign them to the new customer.  Don't forget to setup / adjust new recurring transactions for the new customer.