Hi KarinK,
Running payroll is an important part of your business and making sure the pay run is accurate helps prevent discrepancies. I'd be glad to point towards the right direction.
Based on what you've described, I recommend you to directly contact our support team so they can take a look a closer look at your account. Please use this link here to find the contact details. Let me know if you have other questions. I'll be on standby.
