Employees did not get their pay through direct deposit

There are different factors to consider as to why employees haven't received their pay through direct deposit, admin344. Let's go through each one of them together to ensure your staff are paid accordingly.

To begin with, here are the common reasons for unsuccessful direct deposits:

• Employees' bank account information was entered incorrectly.
• There's a problem with the employee's bank.
• The pay date falls on a weekend or holiday.
• The direct deposit payroll was submitted after 5 PM Pacific time. In this case, the payroll will be processed on the next banking day.

If these factors don't apply, note that you'll receive an email with a return code for an unsuccessful deposit. Hence, I recommend checking your inbox or junk and spam folders. To understand what the return code signifies and determine your next steps, refer to this article: Understanding return codes for unsuccessful payroll debits or direct deposits.

Additionally, this resource can be your guide whenever you experience a debit being returned due to insufficient funds in your bank account when processing direct deposits or settling tax liabilities: Resolve a non-sufficient funds (NSF) hold on your payroll service.

Moreover, consider generating various payroll reports for a better overview of your payroll operations. These provide critical insights into employee information, wages, taxes, and deductions, enabling you to make an informed decision.

We're around to provide the assistance you need if you have additional inquiries when paying your employees in QuickBooks Online Payroll. Kindly return to this thread and utilize the Reply button to inform us in the Community.