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Missja
Level 1

Has anyone found that recent Quickbooks payroll transactions are not being posted to the G/L?

Payroll disbursements including amounts paid to employees, and payroll remittances have been recorded as completed in the payroll module. However, the transactions seem to be missing from the G/L.
2 Comments 2
BabyB
QuickBooks Team

Has anyone found that recent Quickbooks payroll transactions are not being posted to the G/L?

Missing payroll journal entries in your general ledger is an unexpected situation. I'll point you in the right direction for support in this matter.

The first thing we need to do is confirm the correct account where the payroll transactions are supposed to go. To check, let's go to your Payroll Settings. Here's how:

 

  1. Go to the Gear icon.
  2. Select Payroll Settings.
  3. Click the Edit icon from the Accounting tab.
     


 

From there, it's important to verify that the accounts mapped for payroll transactions are correctly configured. If everything appears to be in order but the transactions are still not reflected, I recommend you reach out to our Payroll Support Team for further assistance. They have the tools to diagnose the issue and securely explore alternative solutions for the missing transactions.

 

Moreover, I'll keep this article readily available when you're ready to file your payroll taxes: Pay and file payroll taxes and forms electronically in QuickBooks Online Payroll.

 

Stay connected if you have additional questions regarding missing payroll transactions. I'm only a post away and ready to help.

Missja
Level 1

Has anyone found that recent Quickbooks payroll transactions are not being posted to the G/L?

Thanks for your response.  As it turns out there was a "payroll sync error", which technical support was able to resolve.  I am sharing here in the event that someone else runs into this issue in the future.

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