I understand that you're facing some challenges with setting up a new employee and I'm here to sort this out for you, emckay7157.
Could you let me know if you've encountered any specific error messages during the process?
In the meantime, we can access your QuickBooks account using an incognito or private window. This approach is beneficial because it doesn't store any data from the site. You can use these keyboard shortcuts:
- Press Command + Shift + N (Safari)
- Press CTRL + Shift + N (Google Chrome)
- Press CTRL + Shift + P (Mozilla Firefox)
- Press CTRL + Shift + N (Microsoft Edge)
If it works, clear your browser's cache to remove any outdated saved files. Alternatively, you might want to try a different supported browser.
However, if you've tried entering the employee information again into the system but remains in Apollo set up, please contact our live support to proceed with the next steps in fixing this issue.
I'm adding this article for more information on managing employees: Add your new employee to QuickBooks Payroll.
Additionally, you can create payroll reports to access valuable insights about your business and workforce.
I'm here to ensure everything runs smoothly for you and your team. Looking forward to hearing that everything is set up correctly, emckay7157.
