Hi rmdezz,
Thanks for joining this thread. QuickBooks Online Payroll is a great program that gives you the ability to pay your employees and track your payroll remittances. I'd be glad to help.
Based on what you've described, I encourage you to reach to our customer support team. They'll be able to verify your account details in a secure setting to help you with payroll. Here are the options available for contacting our team.
- Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
- Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Let me know if you have questions, I'll be happy to help.
