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nomij
Level 3

How do I adjust Payroll Liabilities and Deductions? An Employee had EI deducted, but they are EI Exempt. (QBO Payroll Canada)

Hi There! 

The wife of the owner is running payroll through QBO's payroll module, and is using Direct Deposit.  She is on the payroll as an employee.

As the wife of the owner, she is not eligible for EI.  But she did not know that when setting up the Payroll.

I have gone in and updated her employee info to be EI exempt, so moving forward, EI will no longer be deducted.  BUT, I cannot find where I can add a payroll adjustment for the past EI that has been deducted.

I know exactly where to go to put in the adjustment in Quickbooks Desktop Payroll!  But, Quickbooks Online Payroll is a completely different beast.  I fear that no option has been made available for this type of adjustment on QBO :(  I surely cannot find it anywhere.

Am I missing something?
Thanks so much!

2 Comments 2
Trish_T
QuickBooks Team

How do I adjust Payroll Liabilities and Deductions? An Employee had EI deducted, but they are EI Exempt. (QBO Payroll Canada)

Hi nomij,

 

Thanks for reaching out here.  It's essential that you're able to make the necessary adjustments to the payroll liabilities in QuickBooks Online.  I'll be happy to point you in the right direction so you can complete your QuickBooks goals as soon as possible!

 

Your time is valuable and in situations like this, it's best to contact us in a private setting so we can gather the necessary elements to make the adjustments from our end.  

 

Feel free to reach back out if you have any other questions.  We'd be glad to help!

CB-2020
Level 1

How do I adjust Payroll Liabilities and Deductions? An Employee had EI deducted, but they are EI Exempt. (QBO Payroll Canada)

Were you able to find a resolution as I have the same issue with one of my clients.

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