How do I reactivate an employee?

Hi there, 

Reactivating your employees is an important tool that you have access to in QuickBooks Online. Rather than starting from scratch, QuickBooks makes it easy for former employees to be reactivated in the system when the continue employment with your company. 

Here's what you'll do:

1. Click the Employees tab on the left navigation menu. 

2. Under the Employee list, from the Active employees drop-down menu, select Inactive employees.

3. Click the employee you'd like to reactivate. 

4. Click Edit employee.

5. Select the Employment tab at the top of the page. 

6. Change their status to Active. 

7. Click Done. 

That's all there is to it. If you have any other questions, let me know. 

Have a great day.

Do you change the start date of the employment?

In this case, the employee is coming back after a year of absence and as casual labor versus full-time.  

Hi Yogasomewhere. Thanks for chiming in on this thread. The original start date can remain the same or you could edit it if you'd like. The choice is completely yours when it comes to this. Let me know if you have other questions, I'm here to help.

If I understand correctly, I can ignore the following information? Specifically, if I'm changing it:

I see what you're saying. The employee's hire date is required when you're adding a new employee. Are you looking to make an inactive employee active again or are you adding a new employee? 

Making them active again, after a year of being away. 

Plus they're going from full-time to part-time.

I see. Are you required to enter the start date when you follow the steps to make the employee active again? 

It gives you the option to change it. Hence why I'm asking. 

For now, I left it however I believe it's going to accrue vacation based on the initial date of hire.

I see. You're more than welcome to change it if you'd like. However, if you'd like to keep the original hire date, I recommend doing so. The field you've described is mainly for New hires. Let me know if you have questions, I'm here to help. 

This is not working for me.  There seems to be glitch in the system, wherein I cannot reactivate an old employee as the "object is not found" when I try to make her "active" again, but it won't let me create a new employee profile because her social insurance number is already in the system.  I called about this, and was given no idea of when this will be fixed.  I am having to do her calculations manually, and will have to input everything into quickbooks again later.  I do not use software, and pay a lot for it, in order to do more work.  I hope there is a solution now?  Or there will be soon?

Good morning, lesleyn.

Thanks for chiming in on this thread. Can you tell me if you get the same error when you try to reactive your employee in a private browser (incognito)?

I'll be on standby!

Thanks for the reply, Amanda.  The exact same message shows up when I try opening quickbooks in a different browser.

Thanks for reaching back out to me here, lesleyn.

I appreciate you trying in a different browser. In this case, the best thing to do would be to reach out to the support team outside of the Community so they can investigate further into why this may be happening. You can reach them by following one of these methods:

Schedule a Callback or start a Chat: select (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > then hit Let's Talk > choose Get a callback

If you have any other questions, feel free to reach back out here.