I am creating payroll of all my employee. In one employee, as deduction of employment insurance it show zero. I tired to change manually but still it does not allow me.

Please see attached picture for reference.

Hi sh2295,

Welcome to Community!  We're glad to see you here!  When running payroll for your employees, having the correct calculations applied is essential.  QuickBooks Online Payroll makes it easy to set up your employees to ensure all deductions and contributions are accurate.  I'd be happy to assist you with this.

If you've done all the standard troubleshooting, clearing Cache on your browser, trying different browsers and private or incognito mode, with the same results, there are a couple of things you can look at to see why Employment Insurance is not calculating.  Verify that the employee has not reached their annual limit.  You can click here to see how to calculate the EI ad see what needs to be checked when it isn't correct.  The CRA also provides the maximum insurable earnings and rate for you to calculate the amount to deduct from employees.  Follow this link to find that information.  You can review the information on the TD1 form as well.  Scroll to the bottom of the form to view the tax exemptions.  You'll want to make sure these boxes are not selected.  To review the TD1 form, follow these steps:

1. Go to Employees.

2. Double-click on the Employee Name .

3. Click on Edit Employee

4. In the Employment Tab. Ensure the correct Hire Date is entered.

5. Select the Pay tab > Review the TD1 form and ensure the boxes are checked beside Employment Insurance and Canada Pension Plan.

If you need additional assistance or have any other questions, please feel free to reach back out.  We're happy to help!