Hi there, @tom273. A paycheque sync error typically happens due to account mapping discrepancies or some technical considerations.
Please know that if payroll journal entries don’t sync, troubleshooting may be required, even if payroll was processed successfully. To identify the exact cause and resolve the error, I recommend contacting our Live Support team. They will gather more details about your concern and use their tools to help you address it.
Here's how:
- Click the Help menu or the (?) icon in the upper-right corner of QuickBooks Online.
- Select the Assistant tab.
- Type "contact support" in the chat box and press Enter.
- Briefly describe your issue and click Continue.
- Decide your preferred support option: Have us call you or start a chat.
Feel free to reach out if you have additional questions. We're here to help.