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Liz_B
Level 2

I have added a new employee to payroll but when i preview her pay her net pay is 0.00 and all of her payroll has been applied to taxes. Why?

 
Solved
Best answer April 12, 2022

Best Answers
Trish_T
QuickBooks Team

I have added a new employee to payroll but when i preview her pay her net pay is 0.00 and all of her payroll has been applied to taxes. Why?

Hi Liz_B,

 

Thanks for reaching out here.  QuickBooks Online Payroll provides everything you need to pay your staff with confidence.  I'll be happy to assist!

 

Based on the information you've provided, I suggest reviewing the TD1 form for any additional tax amounts that are being deducted.  Here's how:

 

1. From the left menu, select Payroll and then Employees

2. Click on the Employee name and then Edit employee

3. Scroll to the 'What are the [employee's name] tax withholdings section

4. Click on the Edit ✎ for the TD1 form

5. Make any necessary changes to the amount for Additional tax amounts that you want to deduct from each pay cheque

6. When finished, hit Done to save the changes

You're all set and ready to Run Payroll for the employee!

 

Feel free to let me know if this has been solved.  Your success is important and I'm always pleased to help!

 

 

 

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3 Comments 3
Trish_T
QuickBooks Team

I have added a new employee to payroll but when i preview her pay her net pay is 0.00 and all of her payroll has been applied to taxes. Why?

Hi Liz_B,

 

Thanks for reaching out here.  QuickBooks Online Payroll provides everything you need to pay your staff with confidence.  I'll be happy to assist!

 

Based on the information you've provided, I suggest reviewing the TD1 form for any additional tax amounts that are being deducted.  Here's how:

 

1. From the left menu, select Payroll and then Employees

2. Click on the Employee name and then Edit employee

3. Scroll to the 'What are the [employee's name] tax withholdings section

4. Click on the Edit ✎ for the TD1 form

5. Make any necessary changes to the amount for Additional tax amounts that you want to deduct from each pay cheque

6. When finished, hit Done to save the changes

You're all set and ready to Run Payroll for the employee!

 

Feel free to let me know if this has been solved.  Your success is important and I'm always pleased to help!

 

 

 

Liz_B
Level 2

I have added a new employee to payroll but when i preview her pay her net pay is 0.00 and all of her payroll has been applied to taxes. Why?

You're brilliant and thanks! I can't believe how many times I looked at that screen and missed the fact that I had  entered the provincial amount from the TD1ON as additional, it wasn't sinking in that the amount would be applied automatically. Thank you so very much!

Trish_T
QuickBooks Team

I have added a new employee to payroll but when i preview her pay her net pay is 0.00 and all of her payroll has been applied to taxes. Why?

This is wonderful!  I'm so glad that you're issue has been resolved and you're able to get back to what you love!  All the best!

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