In QuickBooks Online payroll, there is one employee who has hours filled in automatically (They are not signed up for Auto Payroll). How do I turn this off?

Hi PSSDebbie,

Welcome to Community!  QuickBooks Online Payroll, provides the auto payroll function, to create paycheques automatically, saving valuable time.  However, can turn this feature off, as you feel necessary.  I would be happy to show you how!

If you wish to stop paying one or more of your employees via Auto Payroll, you need to unenroll them.  Here's how;

1. Sign into QuickBooks Online as the Primary admin

2. Open your Settings ⚙, then Payroll Settings

3. In the Auto Payroll box, click Edit ✎

4. Unselect the enrolled employee

5. Hit Save 

6. Review the confirmation window, then select Done.

Please don't hesitate to contact us, if you require additional assistance.  It would be our pleasure to work with you in real time and ensure you're able to accomplish your QuickBooks goals as soon as possible!

Feel free to reach out with other questions.  We would be glad to assist!

As mentioned in my original post, this employee is not enrolled in Auto Payroll; none of my employees are.

Hi PSSDebbie,

I recommend contacting our QuickBooks Online Payroll specialists at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  They will be happy to work with you in real time and look into the issue in more depth, to ensure your employee hours are no longer automatically entered. 

Let us know if you have any other questions.  We would be happy to help!